A chance to join Zest in our Retentions Team where you will be fully trained, supported and rewarded.

Zest provides peace of mind to our customers through our comprehensive appliance service plans and reliable repair service.

We can offer you:

💰 Competitive salary of £26,750, plus uncapped commission, OTE £36,000

✈️ 22 days holiday (rising to 27 with tenure) + bank holidays off

🕒 Hours 9am to 5pm, Monday to Friday

💵 Wages paid weekly, so every Friday is payday!

🏖️ Modern offices in Bournemouth, spend your breaks at the beach

🍕 Onsite chef and subsidised meals

🙌 Regular social events to connect with your peers

📚 Comprehensive training and coaching

🚀Continuous learning and development opportunities to advance your career.

👩‍💼 Health cash plan, virtual GP, counselling and wellbeing support

Main responsibilities:

• Communicating over the phone with new or existing customers to retain loss of business through policy or direct debit cancellations.
• Using negotiation and influencing skills to discuss the features and benefits of the cover to reinstate customer policies.
• Professionally handling calls to ensure a high standard, taking ownership of customer queries to ensure they are dealt with professionally.
• Identifying cross sale opportunities and proactively promoting these where relevant – for which you will earn extra commission.
• Advise, recommend, and sell other products to meet the customers’ needs.
• Providing guidance to customers regarding queries and complaints, whilst demonstrating the ability to quickly understand each customer's needs.

What we are looking for:

• Retentions, complaints, or sales experience preferred
• An excellent telephone manner.
• Proven track record of achieving targets.
• Professional and self-motivated.
• Team player with the ability to use own initiative.
• A chance for individuals to shine and be celebrated - apply now to see for yourself!

Job role: Full time, office based

Website: www.zestplan.com