Customer Loyalty Advisor
An opportunity to expand your business knowledge whilst maximising your earning potential and progressing your career at Zest!
Ready for a new challenge? Be the reason our customers stay with Zest!
We are looking for a motivated and target driven colleague to join our Growth & Loyalty department where you will be supporting the retentions team.
This is a fantastic opportunity to showcase your skillset, gain valuable business experience and develop a deeper understanding of the wider customer journey.
We can offer you:
💰 Competitive salary of £26,750, OTE £36,000 - £42,000
✈️ 22 days holiday (rising to 27 with tenure) + bank holidays off
🕒 Hours 9am to 5pm, Monday to Friday
💵 Wages paid weekly, so every Friday is payday!
🏖️ Modern offices in Bournemouth, spend your breaks at the beach
🍕 Onsite chef and subsidised meals
🙌 Regular social events to connect with your peers
📚 Comprehensive training and coaching
🚀Continuous learning and development opportunities to advance your career
👩💼 Health cash plan, virtual GP, counselling and wellbeing support
Main responsibilities:
• Communicating over the phone with new or existing customers to prevent loss of business through cancellation requests
• Using negotiation and influencing skills to discuss the features and benefits of the cover and reinstate customer plans
• Professionally handling calls to ensure a high standard, taking ownership of customer queries to ensure they are dealt with professionally
• Identifying upsell opportunities and proactively promoting these where relevant
• Advise, recommend, and sell other products to meet the customers’ needs
• Providing guidance to customers regarding queries and complaints, whilst demonstrating the ability to quickly understand each customer's needs
What we are looking for:
• Retentions, complaints, or sales experience preferred
• An excellent telephone manner
• Proven track record of achieving targets
• Professional and self-motivated
• Team player with the ability to use own initiative
Click apply now to submit your interest and join the Zest place to work!
Closing date: Tuesday 24/11/2026
Job role: Full time, office based
- Department
- Customer Growth & Loyalty
- Role
- Retentions Advisor
- Location
- Bournemouth
- Salary
- £26,750 - £42,000/year
- Remote status
- Office based
Bournemouth
About Zest Plan
Zest are specialists in appliance and technology care aiming to revolutionize the industry. With a customer focused approach, everything we do is centred around making our customers' lives easier when it comes to their technology.
We are an equal opportunity employer, always looking for the right talent based on merit for every position. Zest believes passionately in including all employees equally in the zest culture and mission. We actively encourage diversity of thought and champion our talented individuals.